Contact and Policy
🚚 Shipping Policy – Veloura Beauty
At Veloura Beauty, we aim to deliver your beauty essentials as quickly and safely as possible.
📦 Processing Time
- Orders are processed within 1–2 business days
- Orders placed on weekends or holidays are processed next working day
🚚 Delivery Time
- Local (Pakistan): 2–5 working days
- Remote areas: 4–7 working days
💰 Shipping Charges
- Standard delivery charges apply at checkout
- Free shipping may be offered on special promotions or minimum order value
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email.
🔄 Return & Exchange Policy
Your satisfaction is our priority.
🔁 Returns
- Returns accepted within 7 days of delivery
- Product must be unused, unopened, and in original packaging
🔄 Exchanges
- Damaged or wrong items can be exchanged
- Contact support within 48 hours of delivery
❌ Non-Returnable Items
- Used skincare or makeup products
- Sale or discounted items (unless defective)
💬 Customer Support Policy
We are always here to help you.
📞 Support Channels
⏰ Support Hours
- Monday to Saturday: 10 AM – 7 PM
- Sunday: Closed
💳 Payment Policy
- Cash on Delivery (COD) available
- Secure online payments accepted
- All transactions are safe and encrypted
📦 Order Cancellation Policy
- Orders can be cancelled within 12 hours of placement
- After dispatch, cancellation is not possible
⚠️ Important Notes
- Delays may occur during sales or peak seasons
- Customer must provide correct address and contact details
- Veloura Beauty is not responsible for delays due to courier issues