Shipping policy
At Veloura Beauty, we aim to provide a smooth and reliable delivery experience for all our customers across Pakistan.
ORDER PROCESSING TIME
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive a confirmation message.
SHIPPING TIME
- Major Cities: 1-2 days
- Other Areas: 3-4 days
Delivery times may vary depending on your location and courier service.
SHIPPING CHARGES
- Shipping charges are calculated at checkout.
- We may offer free shipping on selected promotions or minimum order value.
ORDER TRACKING
Once your order is shipped, you will receive a tracking number via SMS or email so you can track your parcel.
DELIVERY DELAYS
While we try our best to deliver on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier issues
Veloura Beauty is not responsible for delays caused by third-party courier services.
INCORRECT ADDRESS
Please make sure your shipping address and phone number are correct.
We are not responsible for failed deliveries due to incorrect information.
CASH ON DELIVERY (COD)
We offer Cash on Delivery (COD) across Pakistan.
Please ensure availability on the provided contact number at the time of delivery.
DAMAGED OR LOST PARCELS
If your parcel arrives damaged or you do not receive your order:
- Contact us within 24–48 hours
- Provide your order details for quick resolution
CONTACT INFORMATION
If you have any questions about shipping, feel free to contact us:
📧 Email: ahsannuhalmughal17@gmail.com
📞 Phone: 0310-8072863